Cancellation and Refund Policy 

General

Flora Beauty Station is committed to providing exceptional service promptly. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellations have an impact on service quality while punishing customers who may show up earlier. For these reasons, Flora beauty station has implemented a cancellation policy that will be strictly observed.

 

Full Payment

We require full payment for some services. In such a case, payments can be done via direct debit to our nominated bank account or in person. We do NOT accept payment over the phone. 

 

Cancellation Request

Cancellation requests may be submitted by phone, online, or in person. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us via email.

 

Refund Policy

  • Refund requests made more than 7 days before the appointment will be subject to an administration fee of 10% of the full price

  • Refund requests made  between 1 and 7 days before the appointment will be subject to an administration fee of 30% of the full price

  • Alternatively, you may request that the original registration fee be transferred to a future service of your choice in writing to our email florabeautystation@gmail.com

  • Refund requests made more than 24 hours after the service has been received will be subject to refusal. 

  • Refund requests made more than 12 hours after the service has been received will be subject to an administration fee of 50% of the full price, if and only in case if salo9n manager approves it.

 

Cancellation and Refund Policy Complaints and Enquiries

 

If you have any queries or complaints about our Cancellation or Refund Policy please contact us at:

 

Flora Beauty Station  

florabeautystation@gmail.com

 

+61 731623131